🪵 Materials
Q1: Are these products made of solid wood?
Yes, all our items are crafted from high-quality solid wood for durability and natural beauty.
Q2: What type of wood is used (walnut, cherry, oak, etc.)?
We primarily use premium walnut, cherry, and oak. Each product description specifies the wood type.
Q3: Will the wood crack or warp over time?
With proper care, our wooden items remain strong and stable. Natural variations may occur but won’t affect quality.
Q4: Is the wood sustainably sourced?
Yes, we source our wood responsibly to support sustainable forestry.
✨ Care & Maintenance
Q5: Do wooden items require special care?
Not much — simply keep them dry and avoid direct sunlight or extreme humidity.
Q6: Can they be washed with water?
We don’t recommend soaking in water. Please wipe with a damp cloth and dry immediately.
Q7: How should I clean and maintain them daily?
Wipe gently with a soft, dry cloth. You can apply natural wood oil occasionally to keep the surface smooth.
Q8: Will the wood’s color change as time goes by?
Yes, real wood naturally develops a richer tone with age, adding to its charm.
📦 Shipping & After-Sales
Q9: Will the wooden items get damaged during shipping?
We use secure, protective packaging to ensure safe delivery.
Q10: What should I do if I receive a scratched or cracked product?
Please contact us immediately with photos, and we’ll arrange a replacement or refund.
Q11: How long does shipping take? Do you ship internationally?
Standard delivery takes 7–12 business days. Yes, we ship worldwide.
Q12: Can I return or exchange my order?
Of course. Returns and exchanges are accepted within 30 days — see our Return Policy for details.
🎨 Customization & Uniqueness
Q13: Can I customize the size, engraving, or design?
Yes! We offer custom sizing and engraving. Contact us for details.
Q14: Will the wood grain look different on each item?
Yes, every piece is unique, with natural wood grain patterns. That’s the beauty of handmade woodcraft.
Q15: Do you offer gift packaging?
Yes, gift-ready packaging is available upon request.
🌍 Sustainability & Safety
Q16: Is your wood sourced responsibly and sustainably?
Absolutely. We partner with trusted suppliers who follow sustainable forestry practices.
Q17: Are the finishes and coatings non-toxic and eco-friendly?
Yes, we only use safe, non-toxic finishes to protect both you and the environment.
